Terms of Use

These Terms of Use (“Terms”) shall govern your access and use of the Platform and of the services therein. The term “Platform” pertains to the website operated by HMS Development Corporation (“We” or "Us" or “Our”) at www.crateandbarrel.com.ph, including the mobile versions and mobile applications made available by us, if any. By continuing to access or use the Platform and/or any of the services therein, you represent that you are at least 18 years old and you have read, understood and agree, without limitation or qualification, to be bound by these Terms and our Privacy Policy. If you do not agree to these Terms, please do not access and/or use the Platform or any of the services therein.

General

In using the Platform and the services therein, you agree to:

1. do so only for its intended and lawful purposes;
2. ensure that all information or data you provide in the Platform are accurate and agree to take sole responsibility for such information and data;
3. be responsible for maintaining the confidentiality of your account information and password and for restricting access to such information and to your computer. You agree to accept responsibility for all activities that occur under your account, whether such activity is authorized or not. You should notify us immediately if you have knowledge that or have reason for suspecting that the confidentiality of your account has been compromised or if there has been any unauthorized use thereof;
4. not try or attempt to try to interrupt or harm the Platform, its operations, services, facilities or software in any manner;
5. not impersonate any person or entity or falsely state or otherwise misrepresent your affiliation with any person or entity; and
6. not use or upload any material that contains, or which you have reason to suspect contains, viruses, worms, trojan horses, spyware, adware, damaging components, malicious code or harmful or disruptive components which may impair or corrupt the Platform’s data or damage or interfere with the operation of the Platform.

Registration and Account Security

To access and use the Platform, you are required to register and create an account. However, we have the absolute discretion to refuse your registration and/or to terminate the same for any reason whatsoever at any time with or without notice.

Upon registration:

1. You must provide us with accurate, complete and up to date registration information; and
2. We are authorized to assume that any person using the Platform with your username and password is either you yourself or is authorized to act in your behalf. 

You are responsible for safeguarding your username and password that you use to access the Platform and for any activities or actions under your password. You shall be liable for every order made under your login and as such, agree to indemnify us for all claims, losses, damages whatsoever arising from the actions of a person in connection with the access and use of the Platform using your login details.

At any time, we may request you to update your username and/or password. We shall not be liable or responsible for any losses suffered by you arising out of or in connection with or by reason of such request or due to any invalidation in username or password, regardless of cause.

Products, Pricing, Content and Specifications

We do our best to provide you with an accurate description of the products featured on the Platform, our catalogues, website and social media pages (collectively, the “Products”), but we cannot assure you that such description, color, information or other content available are accurate, complete, reliable, current or free from error. Some Product descriptions may include weight, measurements and other descriptions, but they are just approximate figures provided for your convenience only. We make all reasonable efforts to accurately display and describe the attributes of the Products, including the available colors. However, the color you see in the Platform, catalogues, websites and social media pages may differ from actual color, depending on your mobile device, computer system, monitor and/or other display features.

We may, at any time, change the price and other specifications of the Products.

Placing an Order

You may place your order by clicking the “Buy now” or “Add to my cart/bag” or other similar button, and proceeding to the check-out page. By clicking the “Buy now” or “Add to my cart/bag” button or “Check out” or similar button, you are effectively submitting your offer to buy a particular Product, which we may accept or reject. You shall be responsible for ensuring the completeness and accuracy of the information provided for the order placed.

Restrictions, Limitations or Conditions of Purchase

We may, without prior notice, limit the quantities sold on the Platform, cancel any order at any time, and/or refuse service to any customer. We will notify you through the email address or contact number you provided for any cancellation or change status in your order. We may also require verification of information prior to the acceptance and/or shipment of any order.

Payment

All prices indicated on the Platform, in our catalogue, website and social media pages are in Philippine Peso. When an order is placed in the Platform, you have the following payment options:

1. Pre-payment (Credit or Debit Card)
   Most major credit and debit cards, such as Visa, Mastercard, JCB and American Express, are accepted. When you pay using your credit or debit card, you will be redirected to another website owned and operated by an independent payment gateway service provider, which shall collect and process your financial information pursuant to its own terms and policies.
2. Online Payment and E-wallets
   Online and e-wallet payments are also accepted. You will be redirected to another website owned and operated by the bank or the e-wallet company, which shall collect and process your financial information pursuant to its own terms and policies.

If you fail to make any payment pursuant to the payment method selected or payment is cancelled for any reason whatsoever, we will cancel the order and suspend delivery of the Products until payment is made in full.

Invoicing

We will issue to you a sales invoice via email or upon delivery of the Product/s purchased upon approval of your credit/debit card or e-wallet transactions.

Shipping, Delivery and Store Pickup Limitations

When an order is placed using the Platform, you have the following options to receive your order:

1. Delivery

   This will be handled by Crate and Barrel, an independent service provider or an independent logistics company engaged by you. To avoid delay or cancellation of delivery, you have to ensure that you are compliant with the shipping restrictions and applicable terms and conditions.

   If you will not be personally available to receive your delivery, please provide an authorization letter and a government-issued ID to an authorized representative for timely releasing of your order.

   For those engaged by you, which you will then coordinate with Crate and Barrel Customer Service. You may contact Customer Service via Viber +63 9178 174 473 for further assistance

   For outside of Metro Manila:

   Furniture orders that need to be assembled will include all the necessary tools and instruction materials upon delivery. Assembly will be done by you or a professional assembly company engaged by you.

   Crating is strongly recommended for all furniture, wall décor and mirrors and is available prior checkout. Should you opt out of crating service, Crate and Barrel Philippines and its service providers will not be liable for any damage caused to the Products during transit.

2. Store Pickup
   Products purchased which are for store pick-up are subject to store/branch’s pick-up guidelines and restrictions:
   1. An email will be sent to the e-mail address you provided, containing the earliest pick-up date for your Product/s at our assigned store branch. You may, however, change the store branch of pick-up within 24-hours from the time you receive the e-mail notification.
   2. If the product stored for pick-up is different from the product purchased through the Platform, you may return the item at any of the counters of any store branches for proper checking and processing in accordance with our Return and Exchange Policy.
   3. You have five (5) days from the date stated in the email to pick-up the Product/s purchased through the Platform. After the lapse of the said period, we will not be under any obligation to ensure the availability of the Product at the designated branch. We may cancel the order and refund the payment made, if any, in accordance with our Return and Exchange Policy.

Delays may unfortunately occur due to high volume of orders, logistics limitations, geographic restrictions, inclement weather and other instances that are beyond our control. However, we will do our best to prepare your orders and have them ready for your pick up or deliver them the soonest we can.

Click here for the delivery guidelines.

Return Policy

Return and exchange of Products are subject to our Return and Exchange Policy.

Termination of Account and Platform Services

We may suspend or terminate your account or your use of the Platform at any time, for any reason. We reserve the right to change, suspend, or discontinue all or any aspect of the Platform at any time, without prior notice. However, you are personally liable for any orders or charges that you incur prior to termination or suspension of your account and/or Platform services.

Accuracy of Information

Our Platform, catalogue, website and social media pages may contain typographical errors or inaccuracies and may not be complete or current. As such, we may correct any errors, inaccuracies or omissions (including after an order has been submitted) and change or update information at any time without prior notice. Such errors, inaccuracies or omissions may relate to pricing and availability, and we may cancel or refuse to accept any order placed based on incorrect pricing or availability of information.

Intellectual Property

All information and content available on the Platform, in our catalogue, website and social media pages, including but not limited to, trademarks, logos, service marks, features, functions, text, graphics, logos, button icons, images, audio clips, data compilations and software, and the compilation and organization thereof (collectively, the "Content") are our property or the property of our parents, subsidiaries, affiliates, partners or licensors, and are protected by international laws, including laws governing copyrights and trademarks.

Except as required under applicable law, neither the Content nor any portion of the Platform, our catalogue, website and social media pages may be used, reproduced, duplicated, copied, sold, resold, accessed, or modified, or otherwise exploited, in whole or in part, for any purpose without our express, prior written consent. Nothing contained in the Platform, our catalogue, website and social media pages grant or should be construed as granting, by implication, estoppel, or otherwise, any license or right to use any trademarks, trade names, service marks or logos displayed on the Platform, our catalogue, website and social media pages without our written permission or such third party owner, as may be applicable.

Third Party Links

From time to time, the Platform may contain links to websites, applications, or online or digital sites or services that are not owned, operated or controlled by us or our affiliates, subsidiaries or partners. All such links are provided solely as a convenience to you and are not an endorsement by us, our parents, subsidiaries, our affiliates or our partners. If you use these links, you will leave the Platform and your use of the said links will be at your own risk. Neither we, nor any of our affiliates, subsidiaries or partners are responsible for any content, materials or other information located on or accessible from any other website, application, or online or digital site or service. We are in no way responsible for examining or evaluating, and we do not warrant the offerings of, off-website pages or any other websites linked to or from the Platform, nor do we assume any responsibility or liability for the actions, content, products, or services of such pages and websites, including, without limitation, their privacy policies and terms and conditions.

User Information

Other than Personal Data as defined under Republic Act No. 10173 (Data Privacy Act of 2012), which is subject to our Privacy Policy, any material, information, suggestions, idea, concept, know-how, technique, question, comment, feedback/review or other communication you transmit, upload, or post to or through the Platform in any manner ("User Communications") are and will be considered non-confidential and non-proprietary. We may use any or all User Communications for any purpose whatsoever, including, without limitation, reproduction, transmission, disclosure, publication, broadcast, development, deletion and/or marketing in any manner whatsoever for any or all commercial or non-commercial purposes. We may, but are not obligated to, monitor or review any User Communications. We shall have no obligation to use, return, review, or respond to any User Communications. We will have no liability related to the content of any such User Communications, whether or not arising under the laws of copyright, libel, privacy, obscenity, or otherwise. However, we retain the right to remove any or all User Communications that includes any material we deem inappropriate or unacceptable.

Limitations on Liability

We, our parents, subsidiaries, affiliates or partners, or our/their respective directors, officers, employees, shareholders and agents will not be responsible or liable for any ordinary, direct, indirect, consequential, incidental, special, punitive or exemplary damages or any other losses or liabilities arising out of (a) the use or inability to use the Platform or any of its services, facilities, software, or information; (b) any decision made, action or inaction taken by any party in reliance upon the contents of the Platform; (c) business interruption; (d) delay/interruption in access to the Platform; (e) transmission blackout, data non-delivery, misdelivery, corruption, destruction or other modification; (f) loss or damages of any sort incurred as a result of accessing the third party links on the Platform; (g) computer viruses, system failures, malfunctions or any breach in connection with use of the Platform; (h) any information obtained from the Platform; (i) any delays, inaccuracies, errors in or omissions in the content of the Platform; (j) use of the Product; (k) delay in the delivery of the Product; and (l) breach by independent service providers.

For the Product purchased, your sole remedy, if any, is with the manufacturer or supplier of the Product, in accordance with such manufacturer’s or supplier’s warranty, or to seek a return or refund for such Products in accordance with our Return and Exchange Policy .

Governing Law

These Terms shall be governed by and construed in accordance with the laws of the Republic of the Philippines.

Revisions to the Terms of Use

Our online services will continue to evolve to bring you new features and services and to implement technological advances. As a result, we may change these Terms from time to time without prior notice. Revised versions of these Terms will be posted on this page, together with an updated effective date. In some cases, we may also send an email or other communication notifying users of the changes. You should check this page periodically to see if there are any recent changes to these Term. By downloading, installing, accessing or using any of our online services after we post any such changes, you agree to the updated Terms. Your continued use of any our services shall be deemed as acceptance of any of the revisions.

If you have any questions relating to our services, please refer to Frequently Asked Questions or you may send a message to us via Customer Service page.